If our customer service strategy consists of mollifying angry customers, we will always be behind.


Work becomes a fire drill and an endless chore.


The alternative is to invest in processes that lead to better systems.


Better systems put out the fire when it’s really small.


Investing in quality processes as the focus of production helps in living by our promises. This creates delighted customers leading to greater profits.


What are your thoughts on this?


With love, prayers and exceptional wishes,




As I live…I learn


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