Dear Darling Friends,

The biggest challenge in dealing with change is cooperation. To get people to cooperate is an art by itself. Sometimes, logic works, sometimes it is not logic but creativity that produces desired cooperation. Here is an extra-ordinary story that I picked up about creativity in getting cooperation.

In the Kanpur Ordnance Factory’s ammunition manufacturing unit, workers were required to wear special anti-static shoes. This was to prevent gun powder from being set off from static electricity when people walked around. These shoes were delicate and not designed to withstand everyday usage. Needless to say, these shoes were super costly too.

Nonetheless worker still wore them outside the factory, walked on streets, rode bicycles etc. This withered the shoes off easily. The Ordnance factory was incurring a huge cost replacing these shoes.

Being a government factory, with the employees protected by unions, the management of the factory felt very helpless in correcting the situation. Inspite of repeated reminders, then pleading and finally multiple warnings, there was no change in the behaviour of the workers.

A committee was set-up to come up with a solution. After much thought, one of the members suggested that the next order for the shoes should be like this – Order all the right shoes in black and all the left shoes in white. No one will dare wear the contrasting pair of shoes outside in public.

Problem was solved. Compliance happened. Simply brilliant, isn’t it?

With love, prayers and exceptional wishes,

naren

Imagine, when we wake up, we are given only what we had thanked for.

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