2. What types of information do we collect?
2.1 Personal Information
We will only use the information which we collect about you and which is lawfully allowed to be collected and the same is in accordance with the Information Technology Act, 2000 read along with the provisions of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and other applicable laws of India. The type of personal information that we collect and hold about you depends on the type of dealings that you have with us. If we need to identify you or verify your identity, we may collect your name, gender, date of birth, username, password, security question and answer. If we need to communicate with you, we may collect your email, residential and postal addresses and telephone numbers. If you apply to enroll in a course of study or training sessions or otherwise access our services, we may collect details of your educational qualifications, enrolment details, banking and payment details. The personal information we collect allows us to keep you posted on our latest announcements, updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences. We also use personal information to help us create, develop, operate, deliver, and improve our services, content and advertising.
2.2 Information other than personal information (“non-personal information”)
When you visit our website(s) and/or Mobile Application(s), some of the information that is collected about your visit is not personal information, because it does not reveal your identity. We use this information to help us improve our services. We may aggregate this information for our own statistical purposes. We may disclose that aggregated information to third parties or publish it for marketing or research purposes.
Site visit information
We may record your server address, the date, time and duration of your visit, search terms you used, the pages you viewed, any documents you downloaded and the type of device, browser and operating system you used.
Information from E-mail You Send to Us
If you decide to send us an electronic mail message (e-mail), the message will usually contain your return e-mail address. If you include personally-identifying information in your e-mail because you want us to address issues specific to your situation, we may use that information in responding to your request. Also, e-mail is not necessarily secure against interception. Please send only information necessary to help us process your request.
Information Collected from Interactive Forms
On some of our web pages we offer interactive forms that let you voluntarily submit personal information (such as your e-mail address, name, or organization). This occurs when you are registering for online counseling, seminars, workshops, or training sessions offered by the Company. In those cases, all submitted information is used only for the purposes for which it is intended and is not made available to any third party.
Malware/Spyware/Viruses: Neither the Company nor the Site knowingly permit the use of malware, spyware, viruses, and/or other similar types of software.
3. How do we collect personal information?
3.1 Methods of collection
We will collect personal information by lawful and fair means. We will collect personal information directly from you where this is reasonable and practicable. We collect personal information in a number of ways, including:
- directly from you while registering to use our website or mobile application, or by providing a questionnaire on our websites;
- from third parties, including direct marketing database providers, government agencies;
- from our own records of your use of our services.
3.2 Links to External Websites
3.3 Collection notices
4. Why do we collect, hold, use and disclose your personal information?
The main purposes for which we collect, hold, use and disclose personal information are:
- to identify you and verify your identity;
- to communicate with you about our services/training sessions;
- to provide our services to you, including:
- facilitating your enrollment in a course of study/training program;
- facilitating your communications with others via our website; and
- obtaining payment for our services;
- for purposes required or authorised by or under law;
- to help us improve our services;
- for any other purposes that you have consented to.
4.2 Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your personal information to send you information about the services we offer or training programs we conduct, as well as other information. We may send this information by mail, email, SMS and telephone.
4.3 Opting out
You can opt out of receiving these communications at any time, in the following ways:
- if you have an online account via our website, you can update your communications preferences by logging in to your account and following the instructions on our website; contact us and tell us;
- use the unsubscribe facility that we include in our commercial electronic messages (i.e., email or SMS) to opt out of receiving those messages.
5. To whom do we disclose your personal information?
We may disclose your personal information to any of the organizations that we deal with in the ordinary administration of our business, including:
- the Government;
- our contracted service providers, including:
- trainers, assessors and tutors;
- information technology service providers (including cloud services providers);
- marketing, communications and research agencies;
Without prejudice to the provisions of sub-section (1) of section 69 of the Information Technology Act, 2000, the Controller of Certifying Authorities, as appointed by the Central Government, or any person authorised by him shall, if he has reasonable cause to suspect that any contravention of the provisions of the Information Technology Act, rules or regulations made thereunder has been committed, have access to any computer system, any apparatus, data or any other material connected with such system, for the purpose of searching or causing a search to be made for obtaining any information or data contained in or available to such computer system. We may de-identify and aggregate the personal information of you and others for our own statistical purposes. Provided that it remains permanently de-identified, we may disclose that aggregated information to third parties or publish it for marketing or research purposes. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary. If you have an online account via our website, you can access and change your privacy settings by logging in to your account and following the instructions on our website. Depending on the privacy settings that you chose, some of the personal information in your user profile may be disclosed to other users. If you post comments or otherwise communicate publicly with other users via our website, any information about yourself that you include in the communication may be stored on the website and accessed by other users. “Access” as defined in the Information Technology Act, 2000 means gaining entry into, instructing or communicating with the logical, arithmetical, or memory function resources of a computer, computer system or computer network. For this reason, we encourage you to use discretion when deciding whether to post any information that can be used to identify you.
6. Cross border disclosure of personal information.
7. Data quality and security.
We hold personal information in a number of ways, including in electronic databases, email contact lists. We take reasonable steps to:
- make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
- protect the personal information that we hold from misuse, interference and loss and from unauthorized access, modification or disclosure;
- destroy or permanently de-identify personal information that is no longer needed for any purpose.
The steps we take to secure the personal information we hold include security (such as encryption, firewalls, anti-virus software and login and password protection), secure office access, personnel security and training and workplace policies.
We process payments using online technologies. All transactions processed by us ensures that the payment details are protected.
While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. You can also help to protect the privacy of your personal information by maintaining the confidentiality of your account (including your password), and by ensuring that you log out of your account on our website when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
Storage and Data Security
We take all reasonable steps to protect the personal information held in our possession against loss, unauthorized access, use, modification, disclosure or misuse.
We take all reasonable steps to make sure that the personal information we collect and store is accurate, up-to-date, complete, relevant and not misleading.
8. How can you access and correct your personal information?
If you have an online account via our website/app, you can access and change some of your personal information by logging in to your account and following the instructions on our website.
9. Bulletin Boards and Chat Areas
Guests of the Site are solely responsible for the content of messages they post on the Company’s forums, such as chat rooms and bulletin boards. Users should be aware that when they voluntarily disclose personal information (e.g., user name, e-mail address, phone number) on the bulletin boards or in the chat areas, that information can be collected and used by others and may result in unsolicited messages from other people. You are responsible for the personal information you choose to submit in these instances. Please take care when using these features.
If you have a complaint about how we have handled your personal information, please contact our Privacy Officer. Our Privacy Officer will endeavor in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If your complaint can’t be resolved at first instance, we will ask you to complete a Privacy Complaint Form.
We will endeavor to acknowledge receipt of the Privacy Complaint Form within 5 business days of receiving it and to complete our investigation into your complaint in a timely manner. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the Privacy Complaint Form. If our investigation may take longer, we will let you know.
11. Further information
12. Changes to this Policy
13. Applicable Law